# Billing and Plans

ClayHog offers flexible pricing to fit teams of all sizes. Visit our [pricing page](/content/pricing/index.html) to see current plans and features.

## Free Trial

We offer a 7-day free trial with limited features and ChatGPT-only tracking. No credit card required to explore ClayHog.

## Choosing a Plan

Not sure which plan is right for you? Check our [pricing page](/content/pricing/index.html) for:

- Complete feature comparison
- Current pricing
- Plan limits and capabilities
- Available add-ons

For Enterprise pricing and custom solutions, contact our team.

## Billing Cycles

### Monthly Billing

- Billed monthly on your signup date
- Cancel anytime
- No long-term commitment
- Immediate plan changes

### Annual Billing

- Save 20% compared to monthly
- Billed once per year
- Lock in your rate
- All plan features included

## Managing Your Subscription

### Viewing Your Plan

1. Navigate to **Billing**
2. View your current plan and features
3. See next billing date
4. Review usage statistics

### Upgrading Your Plan

1. Go to **Billing**
2. Click **Upgrade Plan**
3. Select your new plan
4. Enter payment information
5. Confirm upgrade

**What happens when you upgrade**:

- New features activate immediately
- Prorated credit for unused time
- No data loss
- All existing content remains

### Downgrading Your Plan

1. Navigate to **Billing**
2. Click **Manage subscription on LemonSqueeze**
3. Select a lower-tier plan
4. Review what you’ll lose
5. Confirm downgrade

**What happens when you downgrade**:

- Change takes effect at end of billing period
- Existing data preserved where possible
- May need to reduce prompts/brands/users
- Excess data archived (not deleted)

### Canceling Your Subscription

1. Go to **Billing**
2. Click **Manage subscription on LemonSqueeze**
3. Select cancellation reason (optional)
4. Confirm cancellation

**After cancellation**:

- Account remains active until end of billing period
- Data retained for 30 days
- Can reactivate anytime during retention
- Enterprise customers: Contact support to export data before end of retention period

## Payment Methods

### Accepted Payment Options

- Credit cards (Visa, Mastercard, Amex)
- Debit cards

Additional payment methods may be available depending on your plan. See our [pricing page](/content/pricing/index.html) for details.

### Updating Payment Information

1. Navigate to **Billing**
2. Click **Update Payment Method**
3. Enter new payment details
4. Save changes

### Payment Security

All payments are securely processed through Lemon Squeezy, our payment provider.

Lemon Squeezy provides:

- PCI-DSS compliant payment processing
- Encrypted transmission (SSL/TLS)
- Secure payment handling
- Fraud protection

ClayHog never stores your complete payment information.

## Usage Limits

Each plan has specific limits for prompts, brands, users, and data retention. Visit our [pricing page](/content/pricing/index.html) to compare plan limits.

**What happens when you hit a limit**: You’ll need to upgrade your plan or remove existing items (prompts, brands, or users) to add new ones.

**Data retention**: Historical data beyond your plan’s retention period is archived but can be accessed if you upgrade to a higher plan.

## Billing FAQ

### When will I be charged?

You’re charged on your signup date each billing cycle. For example, if you sign up on January 15, you’ll be billed on the 15th of each month.

### Can I change plans mid-cycle?

Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of your current billing period.

### What happens to my data if I downgrade?

Data is preserved but may become inaccessible if it exceeds your new plan limits. For example, if you have more prompts than your plan allows, the extra prompts are paused (not deleted) and can be reactivated if you upgrade again.

### Do you offer refunds?

All sales are final. We do not offer refunds for monthly or annual subscriptions. However, you can cancel your subscription at any time to prevent future charges.

### Can I try ClayHog before committing?

Yes! We offer a 7-day free trial with limited features and ChatGPT-only tracking. No credit card required to start exploring ClayHog.

### What happens if payment fails?

If payment fails:

1. You’ll receive an email notification
2. We’ll retry payment in 3 days
3. After 3 failed attempts, account is suspended
4. You have 30 days to update payment before data deletion

### Can I export my data?

Data export is available for Enterprise plan customers on demand. Contact your account manager to request a data export.

**Export formats available**:

- Export prompts and responses
- Download citation data
- Export analytics reports
- Backup your content

## Enterprise Features

### Custom Pricing

Enterprise plans are customized based on:

- Number of brands tracked
- Number of team members
- API usage requirements
- Custom integration needs
- Support level required

### Volume Discounts

Large organizations can receive:

- Discounted per-user pricing
- Custom prompt limits
- Reduced API rate costs
- Bulk feature purchases

### Contract Terms

Enterprise contracts offer:

- Annual or multi-year agreements
- Locked-in pricing
- Guaranteed uptime (SLA)
- Dedicated support team
- Quarterly business reviews

### Getting Enterprise Pricing

To discuss Enterprise plans:

1. Click **Contact Sales** in the billing page
2. Fill out the enterprise inquiry form
3. Schedule a call with our sales team
4. Receive custom quote

## Next Steps

- Learn about [account settings](/content/help/account-settings/index.html)
- Explore [integrations](/content/help/integrations/index.html)
- Get started with [prompts](/content/help/prompts-management/index.html)